Refund policy

Return & Exchange Policy

We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.

🗓️ Return Window

You may return eligible items within 14 days of receiving your order.

✅ Eligibility

To qualify for a return, items must be:
• Unused and unworn
• In their original packaging (including tags, pouches, and boxes)
• In the same condition you received them

Please note: Returns that do not meet these conditions may not be accepted.

🚫 Non-Returnable Items
• Personalized or custom-made products
• Items marked as final sale
• Earrings or hygiene-sensitive items (unless sealed and unopened)

💳 Refunds

Once we receive and inspect your return, we will issue your refund to the original payment method within 5–10 business days.
Shipping fees are non-refundable.

🔄 Exchanges

We offer exchanges for the same item in a different size or color (if available).
If you’d like to exchange an item, please contact us first to confirm availability.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method to ensure safe return delivery.

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If you need help with your return or have any questions, please contact us at info@fazeena.com.